United Announces Major Changes To Customer Experience

After becoming a national punch line and watching their stock price take a billion dollar hit in one day United Airlines announced major changes to the customer experience.  These changes are in direct response to the horrifying event on April 10th, where a United passenger was bloodied and literally dragged from a flight by police to make room for a dead heading crew. United’s CEO Oscar Munoz made an embarrassing first response stating, “This is an upsetting event to all of us here at... Read More

by Marc CainApril 27, 2017     



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